Terms & Conditions

1.About these terms

These terms govern your engagement with Square AI — a sole-trader business operated by Joel Kuit (ABN 48 706 631 081) from Penrith, New South Wales ("Square AI", "we", "us"). When you book a service, sign a quote, or pay an invoice, you accept these terms in addition to anything specifically agreed in your written quote or statement of work.

Your written quote takes precedence where it conflicts with these terms. These terms take precedence where the quote is silent.

If anything here doesn't make sense, ask us — info@squareai.com.au. We'd rather agree clearly up front than argue later.

2.Definitions

• Service means the AI consulting, build, training or implementation work we agree to deliver — including the AI Business Assessment, Tradie Admin Autopilot, AML/CTF AI Sprint, Custom Workflow Automation, and any monthly retainer.
• Deliverable means anything we hand over to you under a Service: a written roadmap, a configured AI agent, a documented workflow, a customised AML/CTF program, a training session.
• Client means the person or entity that engages us — sole trader, company, partnership or trust.
• Quote means the written quote, statement of work, or proposal we send you describing the scope, price, timeline and deliverables for a Service.
• End User means a person who interacts with an AI agent we've built for one of our Clients (e.g. a customer calling a tradie's AI receptionist).

3.Engagement and scope

We agree the scope, deliverables and timeline in writing before any chargeable work begins. The Quote you sign is the binding scope. Any change to scope is agreed in writing — email is fine — and may change the price or the timeline.

We don't do uncosted scope creep, and we don't expect you to absorb it either. If something inside the agreed scope turns out to take more time than expected, that's our problem to solve. If you ask for something outside the agreed scope, that's a change order with a separate quote.

4.Pricing and payment

All prices are quoted in Australian dollars. Square AI is GST-registered; prices are stated GST-exclusive unless your Quote says otherwise. Productised offers are fixed prices for the published scope:

Invoices are payable within 7 days of issue unless your Quote specifies otherwise. Late invoices may attract simple interest at 4% above the Reserve Bank of Australia cash rate, calculated daily, plus reasonable recovery costs. We'd much rather solve a payment issue with a phone call — tell us early if there's a problem.

5.Assessment fee credit

If you engage Square AI for a build within 90 days of paying for an AI Business Assessment, 100% of the $2,500 assessment fee is credited against the build invoice. The credit applies once, to the first qualifying build. The credit is not transferable, not redeemable for cash, and not stackable with other discounts.

6.Delivery and timelines

We commit to indicative timelines in your Quote (e.g. 14 days for the AML/CTF AI Sprint, 1-2 weeks for an AI voice receptionist). We meet them in the substantial majority of cases.

Where a delay is caused by something outside our reasonable control — your team's availability, third-party software outages, AUSTRAC system delays, ServiceM8/Tradify/Xero API changes, ISP issues, payment delays — the timeline shifts by the equivalent period. We'll tell you straight away when something is at risk.

7.Client responsibilities

For us to deliver, you agree to:

• Give us prompt access to the systems we need to integrate with — and grant the appropriate permissions (read-only or read-write as scoped)
• Provide accurate information about your business, processes, customers and pricing
• Respond to scoping, review or sign-off requests within 3 business days
• Test the AI agent in a non-production environment before going live
• Make the final go/no-go decision on production launch
• Pay invoices when due
• Hold and maintain any required licences, registrations or approvals applicable to your industry (real estate licence, tax agent registration, practising certificate, etc.) — we don't audit these

We can't deliver if you don't show up. If a Service stalls because we can't get information or sign-off from you, the timeline pauses and the price doesn't change.

8.Intellectual property

What you own

The configured AI workflow we deliver to you — the prompts customised to your business, the integration settings, the business-specific logic, your customised AML/CTF program, the conversation history captured for your business, the documented program — all of that is yours. You can take it elsewhere. There is no lock-in.

What we retain

We retain all rights in our generic methodologies, our internal templates, our base prompts, our reusable code patterns, our project artefacts, our scoping frameworks. We use these across multiple clients and they're how we keep prices fixed. None of these contain your confidential information.

Third-party software and licences

Any third-party software licences (Anthropic, OpenAI, Twilio, ElevenLabs, ServiceM8, Tradify, Xero, etc.) sit under their own terms — usually held in your name and assigned/transferred to you on engagement so you have direct ownership and direct billing.

Marketing

We may name you as a Square AI client and describe the work at a high level (industry, type of build, delivery time) for marketing purposes after delivery. We won't disclose anything confidential or proprietary about your business. If you'd rather we didn't list you, just tell us — we'll respect it without question.

9.Confidentiality

We treat your business information, customer data, pricing strategy, integrations, and operational details as confidential. We don't share it with third parties except as needed to deliver the Service (per the Privacy Policy), or where the law requires us to.

This confidentiality obligation continues for 3 years after our engagement ends, except for trade secrets which remain confidential indefinitely while they retain their character as trade secrets.

You agree to similarly protect any confidential information of ours that you receive — including our internal templates, pricing models for non-published custom services, and any code or configuration we share that's not part of the Deliverable.

10.AI services — important disclaimers

The AI agents we build assist your business. They don't replace human judgment. By engaging us you acknowledge and agree that:

• AI output may contain errors. Large language models occasionally produce inaccurate, incomplete or invented content ("hallucinations"). You are responsible for reviewing AI-generated content (quotes, emails, draft compliance documents, summaries) before it reaches a client, customer or regulator.
• AI does not provide professional advice. Our AI agents do not provide legal, financial, tax, medical, real-estate or AML/CTF compliance advice. Where the workflow drafts content (an SMR draft, a follow-up email, a quote document), the qualified person in your business reviews the content before it goes anywhere.
• AI agents are tuned over time. Performance generally improves over the first 30 days as we adjust prompts and routing based on real conversations and your feedback. We don't promise a specific accuracy figure.
• Third-party AI service availability. Our agents depend on third-party model providers (Anthropic, OpenAI and similar). Provider outages or rate limits can affect availability. We design failover where possible but we can't guarantee 100% uptime.
• End User interactions are not advice from Square AI. When an End User interacts with a Client's AI agent, the conversation is between the End User and the Client. Square AI is the implementation provider, not a party to that interaction.

11.AML/CTF specific terms

This section applies if you engage us for the AML/CTF AI Sprint or the AML/CTF retainer.

• Our deliverables are AUSTRAC-aligned — meaning they're built on AUSTRAC's published guidance and starter kits. They are not AUSTRAC-approved. AUSTRAC does not endorse or approve third-party providers.
• The AI Sprint includes a customised AML/CTF program based on AUSTRAC's free starter kit for your sector. The program must be reviewed and signed off by a qualified person in your business (Compliance Officer, partner, principal, or a compliance lawyer you engage separately) before adoption.
• Section 32 of the AML/CTF Act 2006 requires an independent review of your AML/CTF program. Square AI is not your independent reviewer. Because we built (or helped build) your program, we're not independent of it. You must engage a separate qualified independent reviewer.
• Suspicious Matter Reports drafted by AI are drafts only. The lawyer, accountant, agent or MLRO reviews and submits each SMR personally. The AI never submits.
• Section 123 of the AML/CTF Act creates a tipping-off offence (5 years imprisonment). You and your team are responsible for compliance with s.123. Our training covers awareness of the offence; the legal obligation sits with you.
• Records retention: AML/CTF Act sections 107-116 require 7-year retention of various records. Our deliverables are configured to support that retention — you remain the responsible record holder.

12.Warranties

We warrant that:

• We will perform the Service with reasonable care and skill
• The Deliverable will materially match the scope set out in your Quote
• We have the right to deliver what we deliver
• To the best of our knowledge, the Deliverable does not infringe any third-party intellectual property rights at the time of delivery

We make no warranty that an AI agent will work perfectly in every scenario, capture every lead, never produce an error, or never miss a call. AI is a tool. Tools fail occasionally. Where they fail in a way that's our responsibility to fix (clear bug in the configuration we delivered), we fix it without further charge.

13.Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any equivalent State or Territory legislation, where it applies and cannot be excluded.

To the extent it can be limited under the Australian Consumer Law, our liability for breach of any consumer guarantee in respect of services that are not of a kind ordinarily acquired for personal, domestic or household use is limited (at our option) to:

• Re-supplying the Service; or
• Paying the cost of having the Service re-supplied.

14.Limitation of liability

Subject to clause 13 (Australian Consumer Law) and to the maximum extent permitted by law:

• Cap: our total aggregate liability to you for any and all claims arising out of or related to a Service is capped at the fees you've paid to us under that engagement in the 12 months immediately before the claim arose.
• Excluded loss: we are not liable for indirect, consequential, special or incidental loss — including loss of profit, loss of revenue, loss of business, loss of opportunity, loss of goodwill, loss or corruption of data, or business interruption — even if we knew or should have known the loss could occur.
• Mitigation: each party must take reasonable steps to mitigate its loss.
• Negligent acts: each party remains liable for its own negligent or wilful acts.
• Indemnity from you: you indemnify us against any third-party claim arising out of (a) your use of a Deliverable in breach of these terms or applicable law, (b) inaccurate information you provided to us, or (c) misuse by you or your team of an AI agent in a way we explicitly told you not to.

15.Cancellation and refunds

• AI Business Assessment ($2,500): cancellable up to 24 hours before the discovery call for a full refund. After the discovery call has commenced, the assessment is non-refundable, but the credit-against-build offer (clause 5) still applies for 90 days.
• AML/CTF AI Sprint ($4,500): cancellable within 5 business days of payment for a full refund. After day 5, the 50% deposit is forfeit but no further fees apply if you cancel before week 1 ends. Cancellations after week 1 begins forfeit the full 50% deposit and you become liable for the second 50% only if we have substantially completed the program customisation.
• Tradie Admin Autopilot setup ($2,500): cancellable within 5 business days of payment for a full refund. The monthly retainer ($349/mo) is month-to-month — cancel with 14 days' written notice and you'll be billed pro-rata for the period worked up to the effective cancellation date.
• AML/CTF retainer ($300/mo): month-to-month with 14 days' written notice to cancel.
• Custom builds: refund and cancellation terms are set explicitly in your Quote.

16.Termination

Either party may terminate an engagement on 14 days' written notice for convenience. Either party may terminate immediately if the other:

• Materially breaches these terms and fails to remedy the breach within 14 days of written notice
• Becomes insolvent, enters administration, has a controller appointed, or goes into liquidation
• Engages in conduct that brings the other party into disrepute

On termination:

• We hand over all Deliverables completed to date
• You pay for work performed up to the termination date
• You retain the IP rights described in clause 8
• Confidentiality obligations (clause 9) continue for the period stated
• Any clauses that by their nature should survive termination, do (definitions, IP, confidentiality, liability, governing law, disputes)

17.Force majeure

Neither party is liable for failure to perform caused by events outside their reasonable control — natural disaster, fire, flood, pandemic, war, civil unrest, government action or restriction, large-scale internet or power outages, third-party platform failures, denial-of-service attacks. The affected party will tell the other promptly and resume performance as soon as reasonably practical.

18.Governing law and jurisdiction

These terms are governed by the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts of appeal from them.

19.Disputes

If something goes wrong, talk to us first. We're a small business — most issues are misunderstandings, fixable in a phone call.

• Email or call us with the issue. We'll engage in good faith to resolve it.
• If we can't resolve it within 21 days, either party may refer the matter to mediation through the Resolution Institute (resolution.institute) before commencing court proceedings, except for urgent injunctive relief.
• If mediation doesn't resolve the dispute within 60 days of referral, either party may take the matter to court.

20.Variation

We may update these terms from time to time. The current version is always at squareai.com.au/terms-and-conditions. Material changes affecting active clients will be notified by email. The terms in your signed Quote at the time of engagement are the ones that bind that engagement; updates to these terms apply to new engagements unless explicitly accepted in writing for an existing one.

21.Notices

Notices to Square AI go to info@squareai.com.au. Notices to you go to the email address on your most recent invoice or signed Quote. Email notices are deemed received the next business day.

22.Severability and miscellaneous

• Severability: if any term is unenforceable, it is severed and the rest remain in force.
• No waiver: a failure or delay by either party to enforce any term doesn't waive that term.
• Assignment: neither party may assign these terms without the other's written consent, except that we may assign to a successor in business (e.g. if Square AI is incorporated or sold) on written notice to you.
• Entire agreement: these terms together with your Quote form the entire agreement and supersede any prior discussions or representations.
• No partnership: nothing here creates a partnership, joint venture, agency or employment relationship between us.

23.Contact

For questions about these terms or any active engagement: